Refund policy
Privacy Policy – Bougainlife
Effective Date
15/08/2025
1. Overview
Welcome to Bougainlife. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our site.
2. Use of Website
You agree to use our website for lawful purposes only. You must not use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of Bougainlife.
3. Products and Services
All products on our website are handmade or made in small batches. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.
4. Orders and Payments
When you place an order, you agree to provide accurate, current, and complete information. All payments are processed securely through third-party gateways. We are not responsible for errors in payment processing.
5. Shipping and Delivery
Shipping times may vary depending on your location and availability of products. While we aim to deliver within the stated timeframe, delays may occur due to external factors.
6. Returns and Refunds
• We currently do not offer refunds for change of mind, preferences, or minor imperfections that come with handmade or upcycled items.
• However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos and your order details at bougainlife@bougainlife.in bougainlife@gmail.com.
• Once we review and approve your request, we’ll offer:
• A replacement, if the same product is in stock, or
• A full refund to your original payment method if the item is unavailable.
Eligibility Criteria
To be eligible for a refund:
• The item must be unused and in the same condition that you received it.
• You must notify us within 7 days of delivery.
• Items sent back to us without first contacting us will not be accepted.
Non-Refundable Items
• Items purchased on sale or during special offers are non-refundable.
• Custom orders or made-to-measure pieces are also non-refundable unless damaged or incorrect.
How to Initiate a Refund Request
1. Email us at bougainlife@bougainlife.in with your order number and issue.
2. Attach clear photos of the item if damaged or incorrect.
3. We’ll respond within 2–4 business days with the next steps.
Bougainlife is a small, slow brand — we appreciate your patience and support for sustainable, mindful living. Every piece tells a story, and we’re here to ensure yours starts well
For return or exchange, please email us or click here
7. Intellectual Property
Privacy Policy - Bougainlife
All content on this website, including images, text, graphics, and logos, is the property of Bougainlife and is protected by copyright laws. You may not use or reproduce any content without our written permission.
8. Limitation of Liability
Bougainlife will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dehradun.
10. Contact Us
If you have any questions about these Terms, please contact us at: Email: bougainlife@bougainlife.in